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Terms & Conditions

Last updated: 2026

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Terms & Conditions of BIJOY ONLINE Services

Subscriber has to provide necessary documents and information to establish subscriber's identification, legal status and business capacity. BIJOY ONLINE shall have the right to examine the same.
BIJOY ONLINE shall have the right to temporary disconnect, suspend or terminate the services for giving any false information by the subscriber in any document or otherwise including on the subscription form. If there is any change in the information given earlier, Subscriber shall notify BIJOY ONLINE of such change, failure of which shall entitle BIJOY ONLINE to suspend or terminate the services at its sole discretion.
Both parties undertake that any information received by one party marked as confidential shall be kept as confidential by the other party. Such information can be revealed if it is found that it was already in the public domain or it was already available to the receiving party without violating this agreement or if it is required by law.
BIJOY ONLINE has the exclusive right and jurisdiction of the title and ownership of the connection and equipment (ONU & Wifi Router or any other) provided by BIJOY ONLINE.
BIJOY ONLINE shall provide the services to the subscriber within agreed timeline. However, in case of any delay, BIJOY ONLINE will notify the subscriber as soon as it is reasonably practicable.
BIJOY ONLINE shall not be liable for disruption and discontinuation of its service due to any disturbance, congestion, severance in the other networks reasons beyond its control.
BIJOY ONLINE may temporarily suspend the services wholly or in parts for repair, maintenance, upgrading or circumstances beyond BIJOY ONLINE control. However, BIJOY ONLINE will notify the subscriber as soon as it is reasonably practicable.
BIJOY ONLINE have the right to suspend or terminate the connection without further notice in case of subscriber uses the device/terminal/IP on any resources provided by BIJOY ONLINE beyond the allocated number of connections or bandwidth capacity.
The connection will be automatically disconnected from BIJOY ONLINE if the subscriber has exceeded the expiration date.
BIJOY ONLINE should have exclusive right to change/increase/reduce the traffic charges, validity period, packages and any other agreed terms etc. at any time subject to official notification of such changes. No notification will require if such changes take place due to any regulatory or government imposition.
BIJOY ONLINE may keep the subscriber updated about any new information about the BIJOY ONLINE services, if needed. BIJOY ONLINE reserves the right to communicate any of its offer and services related communication and/or message to the subscriber at any time and in any manner to keep the subscriber updated from time to time. BIJOY ONLINE reserves the right to use the name of the subscriber in its material for promotion or business purpose.
Without customer's written request/consent for any upgrade/downgrade of the bandwidth or any other changes will not be executed. For increasing/decreasing bandwidth, temporarily/permanently disconnection needed one-month prior written notice.
Customer connectivity shall be restored within Service Restoration SLA from the time BIJOY ONLINE is notified of the outage from the customer. Customer shall be awarded to impacted day's credit (based on 30-day calendar month) from the Customer's monthly recurring service fees if BIJOY ONLINE fails to meet the Service Restoration SLA. Any calculation of Service Restoration shall not include any failure attributable to (a) Scheduled Network maintenance (b) The occurrence of a Force Majeure event (c) The failure of systems responsible for network measurements; or (d) any CPE failures; (e) any outage involving access limitations in different areas; including Distribution Office (DO), Point of Presence (POP).(*) Credits are not automatically applied. Customer must call Contact Center at 0963 822 7788 or email us at info@bijoy.net. BIJOY ONLINE does not provide cash refunds to customer for outage or for any other reason. If credits are found to be warranted, under this agreement, credits will be applied to customer account by an extension of time being added to the customer service agreement at no extra cost to customer.
BIJOY ONLINE will be the only party to determine whether BIJOY ONLINE has not met any of the SLAS communicated. BIJOY ONLINE reserves the right to change or discontinue any or all of the SLAS at any time without notice to Customer. Customer must cooperate always with BIJOY ONLINE in testing, determining and verifying that a qualifying service outage has occurred.
The subscriber undertakes not to use BIJOY ONLINE services to commit any unlawful act which might endanger national, social or economic interest or damage BIJOY ONLINE reputation to other subscriber. Under such circumstances, BIJOY ONLINE shall have the exclusive right to discontinue the services of the subscriber and take appropriate legal measures. Subscriber shall indemnify BIJOY ONLINE if it suffers any losses, damages or has to pay any penalty due to unlawful usage of the subscriber.
Notwithstanding anything contained in this agreement, any other information through BIJOY ONLINE brochure, notification, published and/or shall broadcasted by BIJOY ONLINE regarding its services, service price, billing policy, credit policy etc. shall also be binding to this agreement.
Use of BIJOY ONLINE services is subject to its more current applicable usage policies.
Subscriber shall pay agreed charges to BIJOY ONLINE in its prescribed bill format strictly within due date. BIJOY ONLINE have right to suspend or terminate the connection to the subscriber if the bill is not paid in full within due date.
Subscribers shall have to pay "Shifting Charge" for shifting the connection.
Subscriber shall be entitled to reconnect his/her connection by making payment of his/her outstanding in full if the connection of the subscriber has been suspended, temporarily or permanently disconnected due to payment default. If the connection has been permanently disconnected by the BIJOY ONLINE for such circumstances, along with the full payment of the outstanding bill, the subscriber shall also be liable to pay the reconnection fee if applicable.
BIJOY ONLINE will retain the ownership of all optical network equipment provided to the subscriber. In case of termination or temporary stop of services, subscriber shall handover the equipment to BIJOY ONLINE without any delay. For any damages to the equipment, subscriber shall compensate the value of the damaged equipment.
BIJOY ONLINE has no control over the accuracy or appropriateness of any information in the internet and the subscriber is solely responsible for the internet usage.
The subscriber undertakes to safeguard the equipment provided by BIJOY ONLINE from potential damage (i.e. misusage, negligence, fire, lightning, natural disaster, theft, sabotage, come in contact with water, drop from height). BIJOY ONLINE shall have the right to ask for damages from the subscriber.
BIJOY ONLINE shall not be liable for any health hazard or problems otherwise caused by the use or abuse of the services and the equipment.
Subscriber shall solely be responsible for his/her own and his/her subscriber's illegal data or voice transfer or traffic or bulk e-mail spamming or any other illegal operation. The sending of bulk e-mail spamming is strictly forbidden and the subscriber account will be immediately terminated. Subscriber shall indemnify BIJOY ONLINE if it suffers any losses, damages or has to pay any penalty due to unlawful usage of the subscriber.
Subscriber shall install proper electric connection, power grounding UPS, stabilizer etc. in his/her premises and on his/her accord. Subscriber shall not relocate or move any equipment provided by BIJOY ONLINE without the permission of BIJOY ONLINE.
BIJOY ONLINE shall not install any product/services, without authentic document from the signatory of this document and authorized representative of BIJOY ONLINE and also clearance from the revenue assurance department of the BIJOY ONLINE.
BIJOY ONLINE shall endeavor to provide the best possible service to its subscribers. But service may be interrupted from time to time for a variety of reasons. We are not responsible for any interruptions of Service that occur due to acts of god, power failure, DOS attacks, viruses, or any other cause beyond our reasonable control. Because the Internet is an inter-network of millions of smaller networks and individual computers, we are only responsible for our network and we are not responsible for any interruptions caused by any other network or computer.
Refund will be made within 10 working days after service cancellation by the subscriber. Bank or Payment Gateway charge may be deducted subject to the terms and conditions of the relevant Bank or Payment Gateway. Once installation is done, installation fee will be deducted from refund amount.
The subscriber shall file it's complain about the services of BIJOY ONLINE to the subscriber customer care.
The subscriber is not authorized to resell BIJOY ONLINE Internet services without written permission and will be liable for legal action to be taken if the subscriber is found in doing so.
Responsibilities of BIJOY ONLINE are explicitly stated in this agreement as above and BIJOY ONLINE takes no other responsibilities beside those in this agreement.
Notwithstanding anything to the contrary contained herein, BIJOY ONLINE shall not be liable for any reason or any representation, implied warranty or condition or other term, at lawful or under the terms of this agreement for any losses, whether loss/profit, actual or consequential or otherwise and whether occasioned by the BIJOY ONLINE or its employees or agents or otherwise relating to the sale of the products and/or provision of services to the subscriber.
BIJOY ONLINE reserves the right to change the above terms and conditions.